Terms of Service

Last updated: 10 November 2026

About these terms

These Terms govern your use of Train Wizard: our website, apps and strength-and-conditioning services for rugby league and rugby union athletes aged 11 to 18 (the “Service”). Train Wizard is run by Limitless Garage Doors & Gates Pty Ltd (ABN 36 681 742 567), Queensland, Australia. In these Terms, “we”, “us” and “our” mean that company. It sells the subscriptions and is the business you are dealing with. By creating an account or using the Service, you agree to these Terms.

Who can use it

The Service is for athletes aged 11 to 18 (the “Player”). Because athletes under 18 are minors, accounts should be created and managed with a parent or legal guardian. A Player creating their own account confirms their parent or guardian knows and agrees. A subscription is always bought by an adult (the parent or guardian) from their own Parent account; that adult is the account holder for the subscription and is responsible for paying for it.

Your account

Keep your login details private and let us know athello@trainwizard.com.au if you suspect someone else has accessed your account. You can delete your account at any time in the app: Players from Profile, Parents from My family or Settings. It's permanently deleted 30 days later, and you can sign in and keep it until then. You can download a copy of your data at any time in Settings on the website.

Free trial, subscription and billing

New subscriptions start with a 7-day free trial. You are not charged during the trial, and you can cancel any time before it ends and pay nothing. After the trial, unless you cancel, your subscription continues at the price shown when you signed up and renews automatically each month until you cancel. All prices are in Australian dollars and include GST. On the website we show the date your trial ends before you add a card, and we email the account holder a reminder about 3 days before it ends.

On the website, payments are handled by Stripe. You can cancel online at any time in Settings (Parents also in My family), under Your subscription. You keep access until the end of the month you've paid for, and you won't be charged again.

On the iPhone/iPad app, payment, the free trial, renewals and cancellations are handled by Apple through your App Store account. Manage or cancel in your Apple subscription settings. Family pricing is offered as set plans based on the number of players.

Refunds and your rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the Service has a major failure, you can cancel and get a refund for the unused part of what you paid, and for other failures you can ask us to fix the problem. We don't give refunds just because you change your mind, but you can cancel within the free trial at no charge, and cancelling a paid subscription stops the next charge. For purchases made through Apple, refunds are requested from Apple; this doesn't limit your rights under the Australian Consumer Law. For anything else, emailhello@trainwizard.com.au.

Changes to the price or these Terms

If we raise the price of your subscription, we'll email the account holder at least 30 days before the new price applies. If we change these Terms in a way that could make things worse for you, we'll email you at least 30 days before the change takes effect and show the new Terms on this page. Smaller changes (such as fixing wording) take effect when we post them here.

If you don't agree with a price rise or a change, you can cancel before it takes effect. If you do, we'll refund the unused part of any period you've already paid for, worked out by the day (for Apple subscriptions, Apple handles the refund).

Health & safety. Important

Train Wizard provides general strength, conditioning and recovery guidance built to be age-appropriate. It is not medical advice. Before starting any new training, make sure the Player is healthy enough to take part, and stop and seek medical advice if they feel pain, dizziness or are unwell. Training carries inherent risk; the Player should use good technique, appropriate loads for their age, and adult supervision where needed. You are responsible for deciding what is safe for your Player.

Acceptable use

Don't misuse the Service, try to break or copy it, or use it in any unlawful way.

If we suspend or close an account

We only suspend or close an account for a good reason: a serious or repeated breach of these Terms, unlawful use, a risk to the Player or others, or if we stop the Service. We'll tell the account holder the reason by email and, unless there is an urgent risk to someone's safety or the law requires us to act straight away, give at least 14 days' notice so you can respond or fix the problem. If we close an account that isn't in serious breach, or close it because we stop the Service, we'll refund the unused part of any period you've already paid for. You can download your data before the account goes.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability to you for any claim about the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms excludes, restricts or changes any right, guarantee or remedy you have under the Australian Consumer Law that cannot be excluded.

Availability

We work to keep Train Wizard running smoothly, but we don't promise it will always be available or free of errors, and we may change or pause parts of it, for example for maintenance. If we ever stop the Service for good, we'll tell you at least 30 days before, stop charging you, and refund the unused part of any period you've already paid for.

Contact

Limitless Garage Doors & Gates Pty Ltd (ABN 36 681 742 567), Queensland, Australia. For any questions about these Terms, emailhello@trainwizard.com.au.

How we handle personal information is in our Privacy Policy, and the short version for athletes is Privacy for athletes.